Refund policy

Please note that FJOLLA NILA will not calculate, invoice, or collect any taxes, duties, import fees, or related amounts or charges (“Duties”) other than shipping costs at checkout. You are responsible for paying applicable Duties. FJOLLA NILA is not responsible for, and will not reimburse, any Duties or costs (including costs of return shipping) resulting from your refusal or failure to pay Duties.

 

Do you offer refunds or exchanges?

We do not offer refunds. We offer exchanges only, provided you contact us within 24 hours of receiving your order. To be eligible for an exchange, the dress must be unworn, undamaged, and returned in its original condition and packaging.

Once we receive and inspect the dress, we will begin preparing your replacement. Standard production and delivery take up to three weeks; priority service takes approximately 7–10 business days. Return and reshipping costs are the client’s responsibility.